|Exchanges & Returns|
|Terms & Conditions|
|Frequently Asked Questions|
|Promotional Discount - Terms & Conditions|
|meREWARDS - FAQ|
|Exclusive Online Reseller|
|Instalment Payment Plan|
|Warranty Information - Direct Purchases|
|Warranty Registration - Retail / Online Partners|
|Love It, Own It, Pay Later with Atome|
|Be JML's Product Tester (Hair)|
|Be JML's Product Tester (Wrinkle)|
|Be JML's Product Tester (Health Drinks)|
|JML's Product Tester|
|Be JML's Product Tester (DIET)|
|Double 11 Sales|
Thank You For Shopping With JML!
For your convenience, you do not need to register your warranty since you have purchased from us directly.
Your details have been registered in our system for the warranty coverage.
Notice: Warranty coverage is not valid for non-electrical products.
If your product malfunctions within the one year warranty, you may request for an exchange. The products must be returned to JML Singapore Pte Ltd before any request for exchanges will be entertained. No administrative charge shall apply for such exchange. Should you wish to do an exchange of a product with us, please do so at our head office during office hours at:
10 Changi South Lane #01-02 Singapore 486162
All original packing materials, manuals, accessories and gifts that come with the purchased goods have to be returned together with the defective goods along with the proof of purchase or receipt. In the event of incomplete, defected or goods damaged in transit, including products shown to be defective not due to your negligence, you will be entitled to a replacement or an exchange. In such circumstances, JML Singapore Pte Ltd will absorb for the delivery cost to be sent to you in return for the exchange. However, in any other conditions, you will be responsible for the delivery charges. Please contact us during office hours (Monday to Friday 9am to 6pm, Weekends 10am to 3pm).
JML Singapore Pte Ltd reserves the right to refuse any exchange/refund/return should there be any shortages of part or in packaging deemed non-conform to our specification.
Our exchange policy does not apply to:
1) Products which do not have any indication of the 14 days money back as advertised
2) Hygiene or perishable products.(I.e: Inner wear & Cosmetic) *unless otherwise stated/advertised*
3) Purchases not made directly from JML's Call centre or Webstore.
4) Products on clearance (eg. Campigns: Lowest Price)
5) JML Showroom or Retail partners
6) Alteration or modification done to the product; if found
7) Unauthorized repair done to the product; if found
8) Misusing/Unethical damage done to the product; if found
9) Non-electrical product
10) Stains, discolouration, scratches due to normal, everyday wear and tear
All products except for omitted criterias stated above will have a 14 days window (from receiving date) to raise a replacement request for any damages during transit/defects. For products without warranty, it will be deemed as wear & tear after the 14 days window closes.
JML Singapore Pte Ltd will take no liability or claims for any damages done due to customer's individual negligence. Customers are recommended to read through the user manual before using the product correctly.